Privacy Policy

Introduction

Welcome to Forge9X. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

Personal Information

We may collect the following personal information from you:

• Name
• Email address
• Phone number
• Address
• Payment information

This includes personal identification information (such as your name, email address, and phone number) that you provide voluntarily during the registration or checkout process. Payment and billing information necessary to process your orders, including credit card details, is securely handled by trusted third-party payment processors.

Non-Personal Information

We may also collect non-personal information such as:

• Browser type
• Operating system
• IP address
• Device information
• Usage data

This information, including browsing data (e.g., IP address, browser type, and device details), is collected automatically using cookies and similar technologies.

How We Use Your Information

Personal Information

We use your personal information to:

• Provide and improve our services
• Process transactions
• Communicate with you
• Send promotional materials
• Ensure compliance with legal obligations

This includes processing and fulfilling your orders, shipping, and delivery, as well as communicating with you about your purchases, providing customer support, and responding to inquiries. We also use this information to personalize your experience with relevant product recommendations and promotions, improve our website and services, and detect and prevent fraud or unauthorized activities.

Non-Personal Information

We use non-personal information to:

• Analyze and improve our services
• Customize user experience
• Ensure website functionality

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests or orders.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your information is stored on secure servers and is only accessible by authorized personnel. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You can disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary to provide our services or comply with the law.

Your Consent

By using our site, you consent to our website’s Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided below:

Email: [email protected]
Phone: +44 7466 00 8727
Address: Forge9X (PVT) Ltd, 2/2 A, Nalliah Road, Batticaloa, Sri Lanka.